QUESTION
Workers at the Roll-Anew automobile manufacturing plant had always installed the outside mirrors on the cars by hand.
Now, robots have been developed to do the work faster and with fewer slips of the screwdriver, and the workers need to know how to operate the robots. In which area is organizational change now most needed at the Roll-Anew plant?
A) structure: changing management hierarchy
B) strategy: changing company direction
C) technology: changing machines
D) people: changing skills
E) people: changing attitudes
ANSWER
Answer: D
Explanation: D) New technology is in place, so the change is that people need the skills to operate it.
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