Which of the following would NOT derive much benefit from customer per

QUESTION

Which of the following would NOT derive much benefit from customer performance appraisals?

A) a hotel concierge
B) a waitress
C) an airline pilot
D) a retail salesperson
E) a landscaper

ANSWER

Answer: C
Explanation: C) Customer appraisals are valuable in service industries such as hotels and restaurants, where there is considerable employee/customer contact. Pilots have little or on contact with travelers (their customers).