QUESTION
Which of the following works in manufacturing but is NOT applicable to service providers?
A) quality assurance
B) statistical process control
C) Six Sigma
D) ISO 9000 series
E) total quality management
ANSWER
Answer: D
Explanation: D) The ISO 9000 series consists of quality assurance procedures companies must install, in purchasing, manufacturing, inventory, shipping, and other areas that can be audited by “registrars,” or independent quality assurance experts. It is used specifically for manufacturing businesses.
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