Which of the following statements made by a nurse most reflects the be

Which of the following statements made by a nurse most reflects the best understanding of the effect assertiveness has on interpersonal communication?

1. “Can anyone help; I’m feeling overwhelmed today?”
2. “I think we need to tell the doctors to write more legibly.”
3. “I will need some help with that complicated dressing change.”
4. “You will need to do the admission assessments today because I’m so busy.”

ANSWER

ANS: 3
Assertiveness conveys a sense of self-assurance while also communicating respect for the other person. Assertive responses often contain “I” messages, such as “I want,” “I need,” “I think,” or “I feel,” but in a fashion that is not demeaning or demanding. The remaining options are not the best examples because some lack an explanation of the nurse’s actual needs while others are not respectfully stated.