Which of the following statements made by a nurse most reflects a poor

Which of the following statements made by a nurse most reflects a poor understanding of trust-worthiness regarding nurse-client communication in response to a client’s report that, “I don’t like the night shift nurse”?

1. “How can I meet your needs and expectations on dayshift?”
2. “Tell me more about why you dislike the night shift nurse.”
3. “Can you give me an example of why you are dissatisfied?”
4. “The nurse on night shift has your well being in mind always.”

ANSWER

ANS: 2
To foster trust, the nurse communicates warmth and demonstrates consistency, reliability, hones-ty, competence, and respect. Sharing personal information or gossiping about others sends the message you cannot be trusted and damages interpersonal relationships. The nurse appears to be gossiping by the way the client is encouraged to discuss what the night shift nurse is doing. The remaining options show varying degrees of addressing the client’s statement.