Which of the following statements about claim settlement is (are) true

Which of the following statements about claim settlement is (are) true?

I. The fair payment of claims requires an insurer to adopt a very liberal claims policy.
II. To prevent lawsuits, an insurer should provide no personal assistance to a claimant other than that which is required by contractual obligations.
A) I only
B) II only
C) both I and II
D) neither I nor II

ANSWER

Answer: D