Which of the following marked the beginning of a shift from focusing o

QUESTION

Which of the following marked the beginning of a shift from focusing on employee productivity to considering employee motivation?

A) Taylor’s scientific management
B) Maslow’s hierarchy of needs
C) Herzberg’s motivating factors
D) the Hawthorne effect
E) Theory Y

ANSWER

Answer: D
Explanation: D) The Hawthorne studies found that employees worked harder if they thought managers cared about their welfare and if supervisors paid special attention to them. This drew attention to the concept of motivation and then to human relations in the workplace.