Which is a key characteristic of a change agent? 1. Formal power 2. C

QUESTION

Which is a key characteristic of a change agent?

1. Formal power
2. Coercive power
3. Trust
4. Charisma

ANSWER:

Correct Answer: 3

Change agents must be honest about goals and problems; they must demonstrate trustworthiness and have a track record of integrity and success with other changes. The change agent must trust the participating parties and the participants must trust the change agent. The change agent may be formally or informally designated. Coercive power is utilized in reacting to a planned change, the model is nonparticipative and undemocratic; a change agent following this model would not be successful in his endeavor. Change agents should display skills in human relations; well-developed interpersonal communication, group management, and problem-solving skills; charisma alone will not make the change agent effective.