When using the online billing and payment tool, which functions direct

QUESTION

When using the online billing and payment tool, which functions directly benefit the patient? (Select all that apply.)

a. Self-management of open accounts
b. Ability to pay outstanding balances
c. Gives providers a dashboard to view critical clinical and financial information
d. Secure communication on a 24/7 basis with the business office
e. Ability to update address or demographic changes
f. Automate the provider’s day as much as possible

ANSWER:

ANS: A, B, D, E
Self-management of open accounts, ability to pay outstanding balances, secure communication on a 24/7 basis with the business office, and ability to update address or demographic changes are components of the online billing and payment system that benefit patients. These functions benefit patients because patients can access the system to perform the listed functions at their convenience. Though they may indirectly benefit the patient, automating the provider’s day and providing the provider with a dashboard view are direct benefits for the provider.