When the nurse asks a client, “How are you?” the client states, “I am

QUESTION

When the nurse asks a client, “How are you?” the client states, “I am fine.” As the client turns away, she is crying. This is an example of

a. nonverbal communication.
b. incongruence.
c. proxemics.
d. congruence.

ANSWER:

ANS: B
When nonverbal and verbal cues do not match, it is known as incongruence. This situation includes both verbal and nonverbal content. Proxemics refers to personal space. Congruence occurs when verbal and nonverbal messages match.