When goals/outcomes are somewhat unclear in early preparation for a co

QUESTION

When goals/outcomes are somewhat unclear in early preparation for a complex change, the manager and the change management team develop several acceptable goals/outcomes. This change in management approach is termed:

a. Unfreezing.
b. Nonlinear.
c. Cybernetic.
d. Linear.

ANSWER:

ANS: B
While Lewin’s theory was designed to describe planned or first-order changes, many scholars think the theory is too simplistic to address how unplanned or second-order change occurs. In complex situations with an uncertain change environment, a nonlinear approach that involves flexibility improves overall outcomes. Linear change is appropriate to stable, less complex, and more predictable situations.