When educating staff about how to reduce errors and increase safety, t

QUESTION

When educating staff about how to reduce errors and increase safety, the nurse manager emphasizes the importance of communication that is (Select all that apply.)

a. clear.
b. vague.
c. timely.
d. accurate.
e. unambiguous.

ANSWER:

ANS: A, C, D, E
Changes in communication to reduce errors and increase safety need to be institutionalized at the system level and implemented consistently at the staff level. Safe communication about client care matters needs to be clear, unambiguous, timely, accurate, complete, open, and understood by the recipient to reduce errors. Safe communication about client matters should be clear, not vague.