What is quality? What will be an ideal response?
QUESTION
What is quality?
What will be an ideal response?
ANSWER
Answer: Quality refers to the total ability of a product or service to meet customer needs. The term refers not only to giving customers what they want but also to reducing defects and errors before and after the product or service is delivered to them.
Explanation: Quality refers to the total ability of a product or service to meet customer needs. The term refers not only to giving customers what they want but also to reducing defects and errors before and after the product or service is delivered to them.
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