Verbal communication becomes even more difficult when an interaction i

QUESTION

Verbal communication becomes even more difficult when an interaction involves people who speak different languages. What can a nurse do to mitigate this difficulty?

1. Speak quickly so the client can understand more rapidly.
2. Speak louder, even if the client does not understand the language.
3. Avoid slang words, medical terminology, and abbreviations.
4. Do nothing; understanding is the client’s problem, not the nurse’s.

ANSWER:

Correct Answer: 3

Verbal communication becomes even more difficult when an interaction involves people who speak different languages. Both clients and health professionals experience frustration when they are unable to communicate verbally with each other. For clients who have limited knowledge of English, the nurse should avoid slang words, medical terminology, and abbreviations. Augmenting spoken conversation with gestures can increase the client’s understanding. The nurse should speak slowly, in a respectful manner, and at a normal volume. Speaking loudly does not help the client understand and may be offensive. Doing nothing helps no one.