Two staff members were experiencing an interpersonal conflict. They ag

QUESTION

Two staff members were experiencing an interpersonal conflict. They agreed to have the nurse manager present while discussing the problem. The nurse manager’s role would be that of:

a. Compromiser
b. Collaborator
c. Mediator
d. Complainer

ANSWER:

ANS: C
The leader or manager, if present, should act as a mediator and ask the complainant to explain the perceived problem to the opponent.