To manage resistance to change, the change agent may use which strateg

QUESTION

To manage resistance to change, the change agent may use which strategy?

1. Defend the status quo.
2. Provide evidence to challenge the status quo.
3. Reject opposition to the plan.
4. Eliminate from the organization those who are opposed.

ANSWER:

Correct Answer: 2

To unfreeze the system, and upset the balance of the restraining forces, the change agent may use any of these three tactics; (1) create discomfort, (2) induce guilt or anxiety, or (3) provide psychological safety. An example of creating discomfort is to confront the participants with evidence that challenges the status quo thought process. Reducing restraining forces usually is more effective than increasing the driving forces.The status quo is challenged during the unfreezing stage, not defended. The change agent should communicate with those who oppose the change. The change agent should not reject opposition to the plan, but should focus on getting to the root of their reasons for opposition. The change agent should keep resisters involved in face-to-face contact with supporters, encourage proponents to empathize with opponents, recognize valid objections, and relieve unnecessary fears to move people opposed to the change through the change process and active within the organization.