The university hospital is getting ready to implement computerized pro

QUESTION

The university hospital is getting ready to implement computerized provider order entry and some decision support capabilities to include drug-drug and drug-allergy alerts.

Which actions should the implementation team take to increase user acceptance of the system? (Select all that apply.)

a. Involve users early in the design, testing, and implementation of the system
b. Conduct a quantitative research study to provide deeper insight into CPOE issues
c. Design the new system to support communication and work flow
d. Educate clinicians on how to use the system features
e. Plan for continuous safety monitoring

ANSWER:

ANS: A, C, D, E
Qualitative measures such as early involvement, ensuring design supports communication and workflow, clinician education and continuous safety monitoring provide deeper insight into the benefits and issues surrounding computerized provider order entry and some decision support capabilities. Quantitative research is helpful but would not provide the deeper content of the issues.