The staff on a care area expresses dissatisfaction with participating

QUESTION

The staff on a care area expresses dissatisfaction with participating in data collection of quality indicators. What should the manager explain as reasons to measure quality? (Select all that apply.)

1. Pay for performance
2. Public accountability
3. Determine staffing needs
4. Drive quality improvement
5. Inform consumer decisions

ANSWER:

Correct Answer: 1, 2, 4, 5

Measures of quality are used for multiple purposes: 1. to drive quality improvement; 2. for public accountability; 3. to inform consumer decisions; and 4. to pay for performance. Measures of quality are not used to determine staffing needs.