The staff development educator developed strategies to help nurse mana

QUESTION

The staff development educator developed strategies to help nurse managers actively listen. Guidelines for active listening include which of the following?

a. Speed up your internal processes so that you can process more data.
b. Realize that the first words of the sender are the most important.
c. Be prepared to make an effective judgment of the communication sender.
d. Cultivate a desire to learn about the other person.

ANSWER:

ANS: D
Active listening means suspending judgment about what is about to be said and listening to all that is said (and not just the first or last words). It is motivated by a genuine desire to learn about the other person.