The nurse sends an e-mail to the unit manager requesting a vacation da

QUESTION

The nurse sends an e-mail to the unit manager requesting a vacation day. The manager does not answer the e-mail and schedules the wrong day. Has a response to the original message occurred?

1. Yes; when the day was scheduled, the response occurred.
2. Yes; the action of not sending a reply to the e-mail was the response.
3. No; this scenario required an e-mail reply as a response.
4. No; the action taken has to be correct in order for a response to occur.

ANSWER:

Correct Answer: 1

The components of the communication process are sender, message, channel, receiver, and response or feedback. The manager in this case responded inaccurately, but did respond by scheduling the vacation day. There is no requirement that the response be what was expected by the sender. The response does not have to occur in the same channel or format in which it was sent.