The nurse manager is facilitating a collaborative team whose mission i

QUESTION

The nurse manager is facilitating a collaborative team whose mission is to negotiate employment contracts with physicians.

The nurse manager does not want to compromise the nurses’ concerns in favor of the doctors, and so should plan on using which strategies to facilitate this outcome? Select all that apply.

1. Accommodating
2. Collaborating
3. Compromising
4. Confronting
5. Smoothing

ANSWER:

Answer: 2; 4

Rationale:
• Accommodating: Accommodating is similar to compromising, as the nurse manager would need to make room for physician concerns when compared with the nurses’ concerns. This is exactly the situation the nurse manager is trying to avoid.
• Collaborating: If the nurse manager works with the entire team, making sure all are aware of the goals, the entire team will work together to ensure the nurses’ concerns are taken into account. This could result in a win-win outcome.
• Compromising: Compromising is giving up something in order to get something else desired. This is a situation the nurse manager is trying to avoid.
• Confronting: While confronting frequently has a negative connotation, it can bring important issues into focus and improve understanding of the issue. It can result in a win-win for all involved, and so would be useful in this situation.
• Smoothing: Smoothing involves almost ignoring the situation until parties can communicate more effectively. It is lose-lose, as no solution is reached.