The nurse manager is concerned about the negative ratings her unit has

QUESTION

The nurse manager is concerned about the negative ratings her unit has received on patient satisfaction surveys.

a. Assemble a team.
b. Establish a benchmark.
c. Identify a clinical activity for review.
d. Establish outcomes.

ANSWER:

ANS: C
In theory, any and all aspects of clinical activity could be improved through the QI process. However, QI efforts should be concentrated on changes to patient care that will have the greatest effect.