The nurse manager is aware that conflict is occurring on her unit; how

QUESTION

The nurse manager is aware that conflict is occurring on her unit; however, she is focused on preparing for a state health department visit, so she ignores the problem. A factor that can increase stress and escalate conflict is:

a. The use of avoidance.
b. An enhanced nursing workforce.
c. Accepting that some conflict is normal.
d. Managing the effects of fatigue and error.

ANSWER:

ANS: A
Avoidance as a conflict-management style prolongs conflict and has a tendency to escalate conflict.