The nurse-manager has received several reports of unprofessional behav

QUESTION

The nurse-manager has received several reports of unprofessional behavior regarding a nurse.

While discussing these reports with the nurse, the manager remains warm, caring, and respectful. What type of feedback is the manager providing?
1. Negative
2. Positive
3. Neutral
4. Incongruous

ANSWER:

Correct Answer: 2

Because the nurse-manager is using the positive communication techniques of remaining warm, caring, and respectful, the feedback is considered positive. The determination of negative or positive is based upon communication style, not content of the message. Feedback is categorized as positive or negative, not neutral or incongruous.