The director of nursing is searching for information about the Consume

QUESTION

The director of nursing is searching for information about the Consumer Assessment of Health Plans. Which organization website should the director access for this information?

1. Joint Commission (TJC)
2. Centers for Medicare and Medicaid Services (CMS)
3. National Association for Healthcare Quality (NAHQ)
4. Agency for Healthcare Research and Quality (AHRQ)

ANSWER:

Correct Answer: 4

AHRQ is foundational in developing quality-of-care indicators and is responsible for the Consumer Assessment of Health Plans (CAHPS). The National Association for Healthcare Quality (NAHQ) is the professional organization for healthcare quality professionals, publishes the Journal for Healthcare Quality (JHQ), and provides a number of products focused on continuous quality improvement (CQI) in healthcare teams. The Joint Commission and Centers for Medicare and Medicaid do not participate in the Consumer Assessment of Health Plans.