The charge nurses inform the nurse manager that the newly hired nurses

QUESTION

The charge nurses inform the nurse manager that the newly hired nurses are having difficulty with decision making and delegating. The best way for the nurse manager to handle this situation is to send the charge nurses to:

a. A conflict management course
b. A self-management course
c. A stress management course
d. Supervisory training

ANSWER:

ANS: D
Cherniss and Adler described several model programs for promoting emotional intelligence, such as training in conflict management, self-management, stress management, emotional competence, empathy, and human relations; achievement motivation programs; supervisory training; caregiver support programs; executive coaching; and leadership laboratories.