The CEO and operations director of E-Z Toolshedz disagree about the ne

QUESTION

The CEO and operations director of E-Z Toolshedz disagree about the new performance standards that will determine increases in operators’ pay.

The operations director wants to heavily factor in attendance and deemphasize the quality control standards for each operator’s station. The CEO insists that each operator should be held accountable for the quality of the product produced at his or her station. Which one of the following, if true, strengthens the CEO’s argument?
A) The operators choose which station they work each day, strictly first-come, first-served.
B) The operators are randomly assigned to a workstation each day, and over the course of a month, each operator will have worked every station.
C) Some of the stations are newer than others and thus usually perform better than others.
D) There is no way to tell whether product quality is a result of the station or of the operator of the station.
E) Operators work at the same station for extended periods, and not all stations produce as high a quality product as the others.

ANSWER

Answer: B
Explanation: B) When an operator is at a station that produces an inferior product, his or her quality results will suffer for as long as he or she is at that station. By having all operators work all stations over the course of a month, the playing field is leveled.