Task analysis is a collection of many different techniques. You can us

QUESTION

Task analysis is a collection of many different techniques. You can use task analysis to: (Select all that apply.)

a. conduct the think aloud protocol.
b. analyze users’ cognitive processes.
c. observe workflow in a cardiology clinic.
d. determine crucial errors with CPOE.

ANSWER:

ANS: B, C, D
Task analysis addresses many issues in the user experience. These may include analyzing users’ cognitive processes, observing workflow in a cardiology clinic, and/or determining crucial errors with CPOE.