Sarah, RN, complains to you that a male nurse from a different culture

QUESTION

Sarah, RN, complains to you that a male nurse from a different culture sits very close during charting and leans toward her when speaking. In responding to Sarah, you consider that differences across cultures that are relevant to this situation include:

a. Eye contact.
b. Personal space.
c. Harassment.
d. Expressions of feeling.

ANSWER:

ANS: B
Body movements, eye contact, gestures, verbal tone, and physical closeness when communicating are all part of a person’s culture. For the nurse manager, understanding these cultural behaviors is critical in accomplishing effective communication within the diverse workforce population.