Samar runs an auto dealership. He has become frustrated with his sales

QUESTION

Samar runs an auto dealership. He has become frustrated with his salespeople taking long lunches offsite. Several times no salesperson was available to meet with a customer.

Samar wants to try reinforcement theory to stop the long lunches. Which of the following should NOT be part of his approach?
A) give out punishments only for the unwanted behavior
B) be clear with employees about the behavior that must change
C) punish the employee as soon as possible after the unwanted behavior
D) tell employees what they are doing right and what they are doing wrong
E) punish offending employees at a full team meeting

ANSWER

Answer: E
Explanation: E) To be effective in reducing unwanted behavior, punishment should be administered in private.