Part of the control process is to measure performance. What are the th

QUESTION

Part of the control process is to measure performance. What are the three sources for doing this?

What will be an ideal response?

ANSWER

Answer: written reports, oral reports, and personal observations by the manager (such as those obtained through MBWA—management by walking around)
Explanation: Written and oral reports can come from a variety of sources: external and internal, employees and their peers. Management by walking around occurs when a manager gets out of his or her office and visits the employees in their workplaces.