Norton’s theory of communicator style describes nine specific communic

QUESTION

Norton’s theory of communicator style describes nine specific communicator styles. Which nurse is using the attentive style?

1. The nurse speaks forcefully to a peer who made a clinical error.
2. The nurse is obviously listening to the client and makes eye contact during the conversation.
3. The nurse monopolizes the lunchtime conversation with other nurses.
4. While the client is describing his or her health history, the nurse interrupts with questions about current complaints.

ANSWER:

Correct Answer: 2

To use an attentive style of communication, the nurse makes eye contact and obviously listens during conversation. Although verbal feedback is given during this style of communication, the nurse does not interrupt or monopolize conversation. Speaking forcefully may be necessary in some situations, but does not exemplify attentive communication.