Many at Interstate feel that the information systems at the company ar

QUESTION

Many at Interstate feel that the information systems at the company are not sufficiently tailor-made to each of the functions of the different departments. Which of the following issues is most relevant to deciding whether this should be a priority?

A) the degree to which the various departments differ in their work functions
B) the last time that employees’ hardware at their workstations has been updated
C) the extent to which customers are satisfied with their online experience with the company
D) whether the marketing department uses data mining to get information on customers
E) whether the company’s executives are confident about the direction the company is taking

ANSWER

Answer: A
Explanation: A) The degree to which departments differ in their work functions will greatly affect the degree to which their information systems will need to be customized to be most helpful in their work. Choice B is a general issue about hardware that does not directly impact the information systems that departments use. Choice C relates to customers’ experience of the company website, not directly to the information systems used by Interstate’s various departments. Choice D relates to a specific function of one department and does not tell anything about how the functions of the different departments vary. Choice E is a very general issue that does not bear directly on the state of the information systems of the company.