Jae-Lyn is a proponent of Herzberg’s two-factor theory. She has just s

QUESTION

Jae-Lyn is a proponent of Herzberg’s two-factor theory. She has just started a new job as floor manager for a textile mill and must motivate the employees to increase production while maintaining quality.

According to Herzberg, which action should Jae-Lyn take first?
A) implement a top-performer recognition contest
B) improve lighting and air quality on the production floor
C) provide training in computer-aided textile design
D) grant teams responsibility for greater self-management
E) announce paths for production workers to move up to sales positions

ANSWER

Answer: B
Explanation: B) To increase motivation, Herzberg suggests that a company should first eliminate sources of employee dissatisfaction, making sure that pay levels, working conditions, and employment policies are reasonable.