Incivility is a disruptive behavior or communication that creates a ne

QUESTION

Incivility is a disruptive behavior or communication that creates a negative environment and interferes with quality patient care and safety.

The manager can implement steps that help to alleviate uncivil behavior on a unit. Which of the following would not be an appropriate first step?

a. Suspending the staff member from work
b. Providing written admonishment that is discussed and placed in the employee’s file
c. Providing verbal admonishment
d. Terminating the staff member

ANSWER:

ANS: D
Dismissal does not enable the present organization to attempt remediation of the behavior and is not consistent with first steps in progressive discipline.