In order to demonstrate the effectiveness of the revised in-house T&D

QUESTION

In order to demonstrate the effectiveness of the revised in-house T&D program, what metrics should be presented to the board?

A) positive feedback from employees who felt that the training was beneficial
B) increased use of the strategies taught in the program’s activities
C) improved productivity, resulting in increased product sales
D) positive reviews of Mini-Glee’s products by preschool care providers
E) a significant reduction in employee attrition

ANSWER

Answer: C
Explanation: C) If the board’s essential goal is to turn around Mini-Glee’s mediocre sales record, then the T&D program needs to be designed to achieve this. So Choice C is correct: Behr will need to devise program changes that have a measurable impact on Mini-Glee’s profit line. If well presented, the program should also lead to Choices A and B, but a satisfied group of trainees and changes in workplace behavior would support the board’s agenda only if it led to stronger sales. Choice D might reflect good work by R&D but not necessarily by T&D. Choice E is another positive result that the board would look for, but given its agenda of improving sales, it would be a secondary goal rather than the primary one that should motivate the revised T&D program.