Hazel is a bank teller at a busy drive-up window. In addition to proce

QUESTION

Hazel is a bank teller at a busy drive-up window. In addition to processing transactions, she does records research for customers who call in.

After seeing long lines of cars at the window, her manager assigned research to another employee so Hazel could focus on the drive-up. What is this an example of?
A) job enrichment
B) job simplification
C) principle of motion economy
D) job enlargement
E) negative reinforcement

ANSWER

Answer: B
Explanation: B) Job simplification involves reducing the number of tasks a worker performs. The worker can focus on doing more of the same task, increasing efficiency.