Have completed all previously assigned readings

QUESTION

ISFM-300 Case Study, Stage 2: Business Process Analysis and FunctionalRequirementsBefore you begin this assignment, be sure you:1. Have completed all previously assigned readings, particularly those assigned in Week 2.2. Re-read the “UMUC Haircuts Case Study" and the Stage 1 assignment, and review the“Walmart Example,” beginning with "Background for Stage 2" on page 3.3. Review Instructor feedback from the Stage 1 assignment.4. Carefully review the Example shown following the Assignment instructions below.Purpose of this AssignmentThis assignment demonstrates how business processes are analyzed to developinformation systems functional (business) requirements. This assignment specificallyaddresses the following course outcome to enable you to:analyze internal and external business processes to identify information systemsrequirementsOverview of Business Process Analysis and Functional Requirements for UMUC HaircutsFor your Case Study Stage 1 assignment, you performed a Five Forces Analysis and justified Myra’schosen strategy for competitive advantage and the business process that she would like toimprove through the application of technology.In the Stage 2 assignment, you will identify the inputs, processing, and outputs of Myra’sselected business process. Those inputs, processing, and outputs form the functional (business)requirements for an IT system to improve the process.The first step in identifying the functional or business requirements for an information system is todevelop the high level requirements that establish the scope of the system. Myra has selectedthe Customer and Employee Scheduling Process for improvement using an IT solution, and togetheryou have identified the following high level requirements. The system must:Allow employees to enter their availability and desired days/times to workAllow Myra to review the employee requests and develop a scheduleMake the schedule available to employees to review their final work scheduleMake the employee schedule available for staff to enter customer appointmentsAllow Myra and the staff to enter customer appointmentsKeep track of customer appointments, including stylist and service performedAccommodate changes in the employee schedules and customer appointments, and updatethe schedule accordinglyAccommodate changes in the customer information stored in the systemProvide management reports to Myra showing employee workload, customers served,customer contact information, busy times/days, etc.For this assignment, you will focus on the customer appointment portion of the overall process.The high level requirements are not detailed enough to be used as the functional or businessrequirements. More detailed requirements are developed using a variety of tools and methods.One such tool is a process model. The process model shows the steps in the customer appointmentprocess. In a process model, rectangles are used to illustrate process steps and diamonds are usedwhere decisions, or choices, are made. You need to be aware that there are other aspects of the3/27/15 – for Summer 2015process to be considered, as shown in the high level requirements above. The points at whichthese additional steps intersect with the customer appointment process are shown in the processmodel with a circle.Customer Appointment Process Model: The Customer Appointment Process model isseparately provided as an Excel file, labeled "Stage 2 Customer Appointment Process Model."Assignment: UMUC Haircuts Stage 2: Using the Customer Appointment Process Model,create a document that includes:I.IntroductionAt the top of your paper, show the strategy for competitive advantage that Myra selectedand the business process she has chosen to improve, using the following format:Generic Strategy for Competitive Advantage: xxxxxxx (just name the strategy)Business Process to Be Improved: xxxxxxxxx (just name the process)II.Table of Functional (Business) RequirementsCopy the table below into your paper. Using the Customer Appointment Process Modelprovided complete the table of requirements for an IT system, for each of the numberedprocess steps, that includes:the inputs to the process – include specific items of information or data elements (forexample, customer name) entered into the system as part of the process stepprocessing or actions that the system takes (for example, check calendar to letperson know if UMUC Haircuts is open at the specified time)outputs of the process – include specific items of information or data elements (forexample, appointment date) that the system will display or print out for the user toseeThere are 7 numbered steps in the Appointment Process itself. In addition, there are twoother processes that are needed (numbered 8 and 9), but are beyond the scope of theappointment process: a process for entering the time needed and costs for the variousstyling services; and the payment process that collects customer payments and updates thedatabase accordingly. For these two processes, you should also identify the input neededfor the system, what the system is to do with that input (process) and what output thesystem will need to create or display either immediately or later.The responses that you enter into the table for each requirement must be aligned to thespecific business process to be improved and the data it uses, and it must be appropriate tothe UMUC Haircuts business.Note: Processes are actions that the system will take and should include action verbs.Inputs and outputs are not actions, but are data or information. If you need to use actionwords (verbs) to describe the input or output, they should be kept to a minimum and put inparentheses.3/27/15- for Summer 2015ISFM-300 Case Study, Stage22|P a g eTable of Functional (Business) RequirementsSteps in the Appointment ProcessProcess StepInputProcessOutputInformation/data item(s)entered into the system aspart of this stepProcessing or action thesystem must perform for thisstepInformation/dataitem(s)/record created, ordisplayed, or printed out forthe user in this step123456789EXAMPLE Using the Employee Scheduling ProcessThe example below demonstrates what is required for the assignment, using the EmployeeScheduling Process, which is shown in a circle in the Customer Appointment Process Model. Theprocess model for this example is separately provided as an Excel file named "Stage 2 Example Scheduling Process Model." The entries in the table correspond with the numbered process steps inthe model.Table of Functional (Business) RequirementsSteps in the Employee Scheduling ProcessProcesInput3/27/15- for Summer 2015ProcessOutputISFM-300 Case Study, Stage23|P a g es StepInformation/data item(s)entered into the system aspart of this stepProcessing or action thesystem must perform for thisstepInformation/dataitem(s)/record created, ordisplayed, or printed out forthe user in this step1User ID and passwordVerify user id and passwordagainst security database"Welcome" screen or "InvalidUser ID and Password"message2Employee name, datesLocate and presentappointment dates for theemployeeAppointment dates foremployee3Dates and times availablefor work (employee nameentered in step 2)Record dates and timesemployee is available forworkConfirmation that dates andtimes have been savedFormatting:For academic writing, the writer is expected to write in the third person. In third person, thewriter avoids the pronouns I, we, my, and our. The third person is used to make the writingmore objective by taking the individual, the “self,” out of the writing. This method is veryhelpful for academic writing, a form in which facts, not opinion, drive the tone of the text.Writing in the third person allows the writer to come across as unbiased and thus moreinformed.Submit a document that includes the Table of Functional Requirements.Table entries should be single spaced.Use APA formatted citations and references for any external sources used.Include a title page, and a reference page if references are included.Compare your final work to the rubric to be sure you have met content and quality criteria.Submit your paper as a Word document, or a document that can be read in Word.Your submission should include your last name first in the filename:Lastname_firstname_Stage _2GRADING RUBRIC:The "right" and "wrong" answers have to do with whether or not you correctly incorporatedthe course vocabulary and concepts to support your choices, and that you address all partsof the assignment.ISFM-300 Case Study, Stage 2 Rubric: Functional Requirements3/27/15- for Summer 2015ISFM-300 Case Study, Stage24|P a g e90-100%Processing60-69%< 60%Far AboveStandardsAboveStandardsMeetsStandardsBelowStandardsWell BelowStandardsPossiblePoints24-26 Points18-20 Points0-17 Points30All inputs listeddemonstrate astrongunderstandingof courseconcepts,analysis andcriticalthinking; andare appropriatefor thebusiness in thecase study andthe process.Avoids the useof actionwords.Most inputslisteddemonstrate anunderstandingof courseconcepts,analysis andcritical thinking;and areappropriate forthe business inthe case studyand the process.Limited use ofaction words.21-23PointsInputs areprovided butselection maybe lacking indemonstrationofunderstandingof courseconcepts oranalysis. Mayoveruse actionwords.Few, if anyinputs areprovided orinputs arenotappropriatefor theprocess stepand/or thecase study.27-30 Points24-26 Points18-20 Points0-17 PointsAll processinglisteddemonstrates astrongunderstandingof courseconcepts,analysis andcriticalthinking; andare appropriatefor thebusiness in thecase study andthe process.Inputs70-79%27-30 PointsCriteria80-89%Most processinglisteddemonstratesanunderstandingof courseconcepts,analysis andcritical thinking;and areappropriate forthe business inthe case studyand the process.Processing isprovided butmay belacking indemonstrationofunderstandingof courseconcepts oranalysis.Processingshown is notappropriatefor theprocess stepand/or thecase study.3/27/15- for Summer 2015Inputs listedaredesignatedanddemonstratea basicunderstanding of courseconcepts oranalysis.May includesome actionwords.21-23PointsProcessing islisted anddemonstrates a basicunderstanding of courseconcepts oranalysis.ISFM-300 Case Study, Stage25|P a g e3027-30 PointsOutputsTableFormat24-26 PointsMost outputslisteddemonstrate anunderstandingof courseconcepts,analysis andcritical thinking;and areappropriate forthe business inthe case studyand the process.Limited use ofaction words.21-23Points18-20PointsAll outputslisteddemonstrate astrongunderstandingof courseconcepts,analysis andcriticalthinking; andare appropriatefor thebusiness in thecase study andthe process.Avoids the useof actionwords.9-10 PointsInformation isprofessionallypresented,clear and easilyunderstood; iswritten in thirdperson anduses coursevocabulary,correctsentencestructure,grammar, andspelling. Anyreferencesused are listedand cited usingAPA style.0-17 PointsOutputslisted aredesignatedanddemonstratea basicunderstanding of courseconcepts oranalysis.May includesome actionwords.Outputs areprovided butselection maybe lacking indemonstration ofunderstanding of courseconcepts oranalysis.May overuseaction words.8 Points7 Points6 Points0-5 PointsInformation ispresented well;is clear, anduses correctsentencestructure;written in thirdperson, and hasfew grammarand spellingerrors. Anyreferences usedare listed andcited using APAstyle.Informationis presentedwith somegrammarand/orspellingerrors. Anyreferencesused arelisted andcited usingAPA style.Information isnotprofessionallypresented,may not beclearlywritten, and/orcontainsseveralgrammarand/or spellingerrors, orerrors in useof APA stylefor references/citations.Informationis extremelypoorlywritten; hasmanygrammarand/orspellingerrors;and/or doesnot conveytheinformationadequately.Few, if anyoutputs areprovided oroutputs arenotappropriatefor theprocess stepand/or thecase study.TOTALPointsPossible3/27/15- for Summer 201530ISFM-300 Case Study, Stage26|P a g e10100

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