Glenn owns a gourmet cupcake business. After watching his employees’ w

QUESTION

Glenn owns a gourmet cupcake business. After watching his employees’ work process for a week, he modified a nozzle to help them frost the cupcakes faster.

The company can now produce the same amount of cupcakes in six hours instead of seven. How is Glenn mastering the competitive environment?
A) by being responsive to customers
B) by improving product quality
C) by improving service quality
D) by innovating to offer better products
E) by increasing employee efficiency

ANSWER

Answer: E
Explanation: E) By speeding cupcake production, Glenn has increased the efficency of his employees’ output.