Fast Frank’s is a take-out hot dog stand where customers can get any k

QUESTION

Fast Frank’s is a take-out hot dog stand where customers can get any kind of hot dog with any toppings they want, plus French fries or onion rings and soft drinks. That’s all Fast Frank’s sells.

Frank strives for continuous improvement. He trains his employees before they ever serve customers and then holds quarterly refresher courses on an ongoing basis. He encourages customers to share their experiences, positive and negative, with his employees, and he routinely sends his employees out to patronize other take-out food stands to see how they handle their business. Fast Frank’s follows the total quality management system of continual improvement.
Indicate whether the statement is true or false.

ANSWER

Answer: TRUE
Explanation: Fast Frank’s is following the four components of total quality management (TQM): (1) Continuous improvement is considered a priority. (2) Every employee needs to be involved. (3) TQM companies learn from customers, and their employees learn from other employees. (4) Accurate standards are used to identify and eliminate problems.