Ezra’s company makes cream-filled cupcakes. Because of refrigeration c

QUESTION

Ezra’s company makes cream-filled cupcakes. Because of refrigeration concerns, Ezra takes extra care during the stage in the production process when the cream is injected into the cakes.

Ezra loses a fair amount of product to cakes falling apart before they are boxed, and he doesn’t worry about the individual plastic wrapping that goes on each cake because he has never seen a problem with the plastic. Ezra has an adequate quality assurance program at his company.
Indicate whether the statement is true or false.

ANSWER

Answer: FALSE
Explanation: Quality assurance is defined as the process of minimizing errors by managing each stage of production. Ezra is really managing only one stage of production, so he does not have a real quality assurance procedure in place.