Eye surgery is very delicate, and one tiny slip of the surgeon’s hand

QUESTION

Eye surgery is very delicate, and one tiny slip of the surgeon’s hand can blind a patient permanently. One hospital has decided to use robotic surgeons to perform the most delicate operations.

Which corresponding change in people—perceptions, attitudes, skills, performance—is necessary next to make the hospital’s plan work?
What will be an ideal response?

ANSWER

Answer: The surgeons need to update their skills to learn how to operate the robotic surgeons.
Explanation: Upgrading skills can be difficult. Will employees resist training? (If so, changes in perceptions and attitudes may be necessary as well.) What training techniques work best? Regardless, the skills need to be updated.