Exercise 8.1Objectives:¢

QUESTION

Exercise 8.1Objectives:¢

Instructions:¢

Read the case study, which is drawn from The New Pioneers: The Men and Women Who Are Transforming the Workplace and Marketplace(1999) by former Wall Street Journal columnist Thomas Petzinger Jr. ¢

1.Describe several examples of how management demonstrated the principle of continuous improvement in the case study.¢

2.Describe several examples of how management demonstrated the principle of teamwork in the case study. Applying Quality Management in Healthcare: A Systems Approach138¢

 

ANSWER:

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