During performance appraisal, you praise Xia for her attention and car

QUESTION

During performance appraisal, you praise Xia for her attention and care to nursing details. You suggest that her care would be further enhanced by greater acknowledgment of patients’ feelings.

Xia bursts into tears and leaves the office. Later, you learn that criticism is perceived as akin to failure in Xia’s culture. You reflect on how you could modify your approach in the future to acknowledge different cultural interpretations of feedback. Your response is indicative of:

a. Bias.
b. Cultural awareness.
c. Cultural diversity.
d. Ethnocentricity.

ANSWER:

ANS: B
Cultural awareness involves self-examination and in-depth exploration of one’s own cultural and professional background, including biases, prejudices, and assumptions, including assumptions about thinking modes and decision making.