During a customer service meeting, a nurse says, “There are many conno

QUESTION

During a customer service meeting, a nurse says, “There are many connotations to the word customer.” What does this statement mean?

1. The word is spelled differently in countries such as England and Australia.
2. The word has different dictionary definitions.
3. The word has different meanings depending upon personal experience.
4. The word is used in different ways by people of different cultures.

ANSWER:

Correct Answer: 3

Connotation is the meaning of a word as derived from one’s personal experience. The nurse is saying that the meaning of the word customer is different for different people, depending upon experience. Connotation does not mean a difference in how to spell the word, that there are different dictionary definitions, or that the use of the word is culturally determined.