DR Training & Awareness

QUESTION

Read
the following and respond to the question below for this week’s conference. A
reference is required to support your response.
“SearchStorage.co.UK: What are the key pitfalls to avoid in
developing awareness, training and testing programs for DR?
Kirvan:The
two most important criteria for success in developing and implementing IT
disaster recovery awareness and training and testing programs are senior
management support and funding. If you can’t get that level of approval, it’s
going to be difficult, if not downright impossible, to complete any of these
activities. Now, assuming you’ve got to the point where you are ready to start
testing your technology disaster recovery plans, we can probably assume that
you have already secured management support and funding.
It’s
a good idea to keep senior management updated on your DR activities, and
especially when you are approaching the testing phase of the program. If your
testing plans call for tests beyond desktop walk-throughs and you plan to
initiate system-level tests, it’s a good idea to advise senior management of
these plans, especially if the systems you plan to test are critical enough
that a disruption will arouse the ire of senior management. It may be
worthwhile to brief senior management–not only in the IT department, but also
higher in the organisation–of your plans so there will be no surprises and you
can adjust your test scope, objectives and expectations if needed.
Additional
pitfalls to avoid are 1) setting unreasonable (and unaffordable) goals for
awareness and training and testing programs, 2) not engaging your HR
organisation in all aspects of awareness and training, 3) not coordinating with
all relevant ICT departments when planning and scheduling tests, 4) not
coordinating with business unit leaders whose operations may be affected by a
test, 5) not coordinating with vendors and service providers regarding your
tests, 6) not leveraging vendor and service provider resources in your tests,
7) not having updated test scripts, 8) not preparing the testing team
adequately (such as, who handles what part of the test, who documents the test
results, who minds the time) to support the test, 9) not having a documented
test plan, not just test scripts, and 10) scheduling the test when other ICT
tests may have been scheduled. “
The full article can be found at:.computerweekly.com/podcast/Disaster-recovery-training-awareness-and-testing”>http://www.computerweekly.com/podcast/Disaster-recovery-training-awareness-and-testing
This
and other articles on the topic of DR training indicate the need to coordinate
with HR. Based on your research and experience, what type of activities
should one coordinate with HR when determining a DR training and awareness
strategy?

ANSWER:

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