Best Buy’s Brian Dunn says that one of his roles as CEO is to be the c

QUESTION

Best Buy’s Brian Dunn says that one of his roles as CEO is to be the chief listener, to be all around the enterprise,

“looking for people with great ideas and passionate points of view that are anchored to the business and connected to things our customers care about.” So when staffers and customers wanted Best Buy to start a program of free recycling of electronics products, the company began its very popular e-cycle program. The initiation of this program represents an organizational change in which area?
A) structure: changing the management hierarchy
B) technology: changing machines and processes
C) strategy: changing company direction
D) people: changing skills
E) people: changing performance

ANSWER

Answer: C
Explanation: C) Shifts in economics, popular tastes, or other factors (such as an interest in being more environmentally friendly) may force companies to change their strategy.