At the nurse managers’ council meeting, staff tardiness was discussed.

QUESTION

At the nurse managers’ council meeting, staff tardiness was discussed. After returning to the unit, the nurse manager developed a log to track how often tardiness occurred and who was coming into work late. The nurse manager was demonstrating:

a. Accurate self-awareness
b. Service orientation
c. Leveraging diversity
d. Motivation

ANSWER:

ANS: D
According to Goleman, motivation can help people reach goals by prompting them to strive to meet a standard of excellence, align their personal goals with group and organizational goals, take advantage of opportunities, and maintain a positive attitude toward the pursuit of goals despite obstacles and setbacks.