Assignment 4: HR Training Class Imagine that you are a member of the HR department of a small retail

QUESTION

Assignment 4: HR Training ClassImagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees. Write a six to seven (6-7) pages paper in which you:1. Justify the use of a needs assessment of your companys proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.2. Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training). 3. Justify why you selected the training method that you did. 4. Propose two (2) ways to motivate an employee who has no interest in attending a training class.5. Develop a survey to collect feedback from the employees who attend the training.6. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources. Your assignment must follow these formatting requirements:1. Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.2. Include a cover page containing the title of the assignment, the students name, the professors name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
New Employee Customer Service Training Employee customer service training refers to teaching the employees the skills which are required to deal with the customers so as to provide maximum satisfaction to them. Under this type of training the employees are imparted the necessary knowledge and skills so as to improve their effectiveness and efficiency. While planning a customer service training program for the new employees it is necessary to assess the needsfor imparting such training to the employees. Needs assessment is the process of evaluating the organization, employees and their

s to understand what kind of training if any is required in the organization. It is necessary to assess the areas where the new employees lack skills and knowledge so that necessary training can be provided to them to ensure better customer service. Use of needs assessment of employee customer service training Assessing the need for the employee customer service training is very important before

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