Assignment 4: HR Training Class

QUESTION

Assignment 4: HR Training Class

Imagine that you are a member of the HR department of a small retail
company and upper management has asked you to create a new employee
customer service training class for all new employees.

Write a six to seven (6-7) pages paper in which you:

1. Justify the use of a needs assessment of your company’s proposed
employee customer service training, stressing five (5) ways in which
such an assessment would expose any existing performance deficiencies.

2. Develop a customer service training implementation plan and determine
the method of training (i.e., presentation, discussion, case study,
discovery, role play, simulation, modeling, or on-the-job training).

3. Justify why you selected the training method that you did.

4. Propose two (2) ways to motivate an employee who has no interest in attending a training class.

5. Develop a survey to collect feedback from the employees who attend the training.

6. Use at least three (3) quality academic resources in this assignment.
Note: Wikipedia and other Websites do not qualify as academic
resources.

Your assignment must follow these formatting requirements:

1. Be typed, double spaced, using Times New Roman font (size 12), with
one-inch margins on all sides; citations and references must follow APA
or school-specific format. Check with your professor for any additional
instructions.

2. Include a cover page containing the title of the assignment, the
student’s name, the professor’s name, the course title, and the date.
The cover page and the reference page are not included in the required
assignment page length.

ANSWER:

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